This book is a practical guide to mediation skills and strategies, written by Tony Whatling. It is a textbook that covers topics such as interpersonal relations, arbitration, negotiation, and mediation. The book was published in 2012 by Kingsley Publishers, Jessica and is a trade paperback with 176 pages. The book's dimensions are 8.5 x 5.5 inches, with a height of 0.4 inches and a weight of 8.1 ounces. It is written in English and is suitable for those interested in the law and psychology fields.