"Customer Service Skills for Success" by Robert W. Lucas is a textbook published by McGraw-Hill Education in 2014. This trade paperback book focuses on the subject areas of business and economics, particularly in the areas of marketing and customer relations. With 464 pages, it offers valuable insights and strategies for improving customer service skills in a professional setting. Written in English, this book is a valuable resource for those looking to enhance their understanding of customer service and apply it to their personal and professional lives.